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Enterprises today are faced with increasingly complex IP
environments that often require specialized expertise to
keep them running 24/7/365. While BlueCat Networks’
Proteus and Adonis platforms provide a complete IPAM
infrastructure for your enterprise, a Technical Account
Manager (TAM) enables you to tap into a deep resource
pool of experience and knowledge. A TAM is your
personal partner.
The TAM Diff erence – Keep Your Business Ahead of the
Curve
The TAM is your designated highly skilled technical
manager, providing you with enhanced support services
and proactive account management customized
to meet your organization’s end-to-end business
objectives. Your TAM will help you prepare for network
upgrades and strive to stay ahead of possible outages,
giving you the comfort and confi dence you need when
implementing enterprise-wide changes. Your TAM will
maximize the uptime of your IPAM infrastructure.
Proven Expertise – The Right Skills at the Right Time
TAMs average nearly a decade of IPAM/DNS/DHCP
industry experience and have multiple technical
certifi cations and extensive training on BlueCat
Networks’ solutions. As a result, you can take advantage
of the knowledge and experience they’ve gathered
working with a large number of enterprise customers.
Program Features – Business Continuity
Your TAM is like an extension of your team, providing
immediate value to your organization by:
• Serving as your designated point of contact for
in-depth technical expertise.
• Delivering rapid problem resolution to maximize
system availability and providing effi cient system
operations.
• Championing your interests within Product
Management to ensure that your unique needs
are continually represented.
• Keeping your team at the forefront of BlueCat
Networks’ technology and best practices for
optimum effi ciency.
• Planning and supporting upgrades and major
changes, including scheduled assistance for
activities taking place after-hours.
• Visiting you onsite annually for an infrastructure
and program review.
• Maintaining a detailed history of all interactions
and activities to ensure full traceability and
auditing.
• Providing you with weekly status reports, or as
required.
TAM Availability – Peace of Mind
• Direct TAM access, Monday-Friday, 9am – 6pm ET
(you can designate up to two contacts on your
end to engage with your TAM).
• After-hours access to your TAM can be scheduled
in advance. However, in the event of an afterhours
emergency, you will be directed to the
TAM on-call. Where possible, the TAM on-call will
coordinate his/her eff orts with your specific TAM.
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